Booking & Terms
Experiences — for visitors to Japan
These terms apply to our photo experiences for travelers (Portrait, Journey, and Bespoke). Please read them before booking. If you have any questions, feel free to contact us. English inquiries are welcome.
Last updated: October 23, 2026
01
Booking & Payment
How to book
Please send your preferred date and time, location, number of people, and what you would like to photograph via our contact form.
We will confirm the details and send you the total price, including travel fees and any add-ons, before you book.
Payment
Payment is made via PayPal.
| Payment | When |
|---|---|
| Deposit — 50% of the session fee | At the time of booking |
| Remaining balance — 50% | By the day before your session |
Your booking is confirmed once we have received the deposit.
All prices are in Japanese yen and include tax.
02
Cancellation & Rescheduling
Cancellation
Cancellation fees are based on the session fee confirmed at the time of booking.
| Timing | Cancellation fee |
|---|---|
| Up to 7 days before | Free |
| 6–2 days before | 30% of the session fee |
| The day before / on the day | 50% of the session fee |
| No-show | 50% of the session fee |
Refunds
Refunds are made via PayPal.
When you cancel, PayPal transaction fees are non-refundable and will be deducted from the refund amount. When we cancel — for example, due to the photographer’s illness or for weather or safety reasons — we cover the PayPal fees and refund the full amount.
| Timing | Refund |
|---|---|
| Up to 7 days before | Refund of the amount received, less PayPal fees |
| 6–2 days before | Refund equivalent to 20% of the session fee (from the 50% deposit) |
| The day before / on the day | Refund of the amount received, less 50% of the session fee |
| No-show | 50% of the session fee is treated as the cancellation fee |
Cancellation terms for add-ons and externally arranged services will be confirmed individually at the time of booking.
Rescheduling
You may change your session date once, free of charge, if you contact us by the day before — subject to availability on the new date.
Same-day changes are considered case by case, except where weather or safety is the reason.
03
Weather & Safety
Regular sessions
In light rain, we may be able to go ahead by adjusting the plan or location.
If we judge that it is not safe to photograph, we will suggest a new date or an alternative session.
Snow mountain photography
Snow mountain sessions do not take place during snowfall. We may also cancel for safety reasons such as poor visibility, strong wind, or slope conditions. In that case, you can choose from the following:
A — Switch to a regular session. The snow mountain option is cancelled and its fee is refunded.
B — Reschedule. If we can find a date that works for both of us, we will reschedule with no change fee.
C — Full refund. If the session cannot take place for weather or safety reasons as judged by the photographer, and neither an alternative session nor a new date is possible, the session fee received will be refunded in full.
Cancellations due to weather or safety, as judged by the photographer, are handled separately from cancellations made by the client.
04
Locations & Travel Fees
Areas
Nagano / Matsumoto / Azumino / Hakuba / Kyoto / Shiga / Gifu / Surrounding areas
Travel fees
| Round-trip distance from our studio | Travel fee |
|---|---|
| Within 20 km | Included |
| Beyond 20 km | ¥50 per km for the additional distance |
Parking, admission, or facility fees, if required, will be advised separately. Once the location is decided, we will confirm the total price, including travel, before booking.
Snow mountain photography
Photography takes place on groomed, managed slopes within ski resorts. Backcountry photography is not available. The photographer’s lift ticket is included in the option fee.
Permissions
Some locations may require permission to photograph, and photography may not be possible in some places. We will check this with you in advance.
05
During the Session
Please arrive at the agreed time. If you arrive late, the session may not be extended beyond the scheduled end time.
If you are delayed by transport or other unavoidable reasons, please contact us as soon as possible.
We take care with safety during every session. Please look after children and any belongings, and follow the rules of each location.
Friends and family are welcome to take photos with their phones during the session.
06
Photo Delivery
We carefully select the best photographs, excluding closed eyes, out-of-focus shots, and near-duplicates, and adjust brightness and color.
Delivery
About 1 week
after your session
Download period
1 month
from the delivery notice
Format
Full-size JPEG
online download
Storage
6 months
after delivery
All photographs are delivered as full-size files with basic adjustments to brightness and color.
For Portrait and Journey sessions, you may choose up to 5 photographs for full retouching (detailed, image-by-image finishing). Please let us know when you book.
Please download and back up your photographs within the download period.
Extending the download period or reissuing the download link costs ¥500.
RAW files and unfinished edits are not provided.
07
Copyright & Usage
Copyright of the photographs remains with the photographer.
| Use | Permission |
|---|---|
| Personal use | Allowed |
| Posting on your personal social media | Allowed |
| Commercial use | Please ask us in advance |
Cropping and minor adjustments for social media are fine. Please do not substantially alter the photographs, including with generative AI, without our permission.
Sharing by us
We may ask whether we can share some of your photographs on our website or social media. Sharing is entirely optional and does not affect your session or price.
08
Other Information
If we have to cancel
If the photographer is unable to carry out the session due to sudden illness or other unavoidable circumstances, we will offer a new date or a refund of the amount you have paid.
Equipment and data
If equipment trouble or data loss for which we are responsible prevents delivery as agreed, we will offer a reshoot, a refund, or another appropriate solution.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to these terms
We may update these terms when necessary. For confirmed bookings, the terms agreed at the time of booking apply.
Questions
If anything is unclear, please contact us before booking.